CIOs & COVID-19: Navigating a New World

The coronavirus pandemic has turned the world on its head, and for countless CIOs of technology organizations, their work is no exception. In the blink of an eye, IT strategies have been reprioritized, projects rescheduled, and emerging products pushed to the forefront to meet changing demand. Amidst the uncertainty and chaos, one thing is for sure: the decisions IT leaders make now will have a significant impact on how their organizations weather the months ahead.

As transformation partners in the software space, we’ve seen first-hand the impact this pandemic has had on our clients, as several have reached out for guidance in their unique challenges. While many businesses have suffered from a sudden drop in demand, there seems to be an equal strain on organizations whose demand has risen too quickly, as consumers now demand technology that has not been prepared at scale.

If your gameplan has changed, funding has dropped, or have new plans to be accelerated, consider the following recommendations to maximize your business impact. Not sure where to start? The Veracity Gameboard may offer some ideas and perspective.

GameboardBlogPostGetting New Products to Market

A global push to keep customers indoors has led to spiking demand for digital experiences. To keep up, businesses across all industries are challenged to think outside the box to rethink existing business models or create new digital business models. Restaurants have adapted to serve customers through online ordering services and apps. Healthcare organizations are adopting telehealth alternatives to in-person visits. Other organizations may only be looking for efficient ways to collaborate with their teams as they work from home.

Recently, we had a call with a healthcare software company that needed to accelerate their time to market for a new product. In this case, as in many cases, this digital product may not have been at the forefront of the organization’s short-term IT strategy. But those who can adapt quickly and continue to serve customers digitally will be rewarded in the long-term.

As a CIO, how can you simplify your customer’s experiences or digitally rethink them? By utilizing multi-experience design, streamlining existing workflows, and creating new digital experiences, organizations can not only survive but thrive during this economic uncertainty.

Managing Scale and Cloud Costs

The COVID-19 pandemic has not only required organizations to rethink their digital experiences but to scale them quickly to meet rising demand and cut costs. Demand for medical supplies and protective equipment, virtual education platforms, entertainment providers, and telehealth are just a few of the industries racing to keep up with unprecedented volume. In the financial services space, another recent call emphasized the need for a product to scale quickly. CIOs in these industries face a unique challenge, as failure to scale effectively could cost countless sums of time and money, ultimately working against the grain of the business.

To maximize performance and leverage new business opportunities, CIOs must be strategic as they ramp up their efforts to scale and meet demand. In many cases, cloud technology is the key to achieving mass production at scale that is both fast and affordable. By leveraging the cloud, organizations have the power to minimize time-consuming manual work, minimize overhead costs, boost margins, and adapt quickly as areas for improvement are discovered along the way.

Whether your cloud migration is well-underway or not yet begun, the right guidance and resources can help CIOs put their best foot forward as they lead through the unknown.


Despite the economic challenges presented by the Coronavirus pandemic, there are still opportunities for organizations to get ahead. By approaching IT strategies with a new perspective, CIOs can gain the confidence to navigate a new digital landscape. Download the Veracity Gameboard for ideas to ramp up your digital strategy or schedule a Gameboard meeting to discuss your game plan for the months ahead.



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